![]() Blurb, though usually known for their excellent photo album printing service, has recently started to reach out to self-publishing writers and now prints traditional paperbacks as well. I am already ordering more for extended family and friends.A few days ago, I received my discounted copy of my latest book from Blurb. They are great quality, picture colors are true to what I had envisioned, and they were a huge hit this Christmas. I received the books and couldn't be more pleased. I had a response from 'Celeste' to an email query within an hour and over the next week while the books were in production I contacted Celeste several times to confirm certain things and each time I received a response very quickly. I did contact support at one point while waiting for the books and found them to be fantastic. Uploading everything to their site was a breeze. Downloading their Bookwright software was easy, figuring out the layouts etc was painless. After looking at different options for printing I chose Blurb as they seemed to offer the most economical option for a few books. I have been telling my children a Christmas tale i made up for over 30 years and decided this year as a gift I would put the story in print for my granddaughters. If you have any more questions, please update your support request. You should be able to see them all under your original request on this page: You mentioned that you contacted us multiple times, so your following requests were likely merged into the original one to keep them all together. And comparing prints made elsewhere, whether at photo lab, a competitor, or your home printer, to your Blurb-printed images isn't actually that helpful because different companies use different materials, different inks, different software, and so on.įinally, our Customer Support team wouldn’t just solve a request without replying first. We are a self-publishing company, so we're not able to review books before they go to print, but we send your book file as-is to the printer. Just to clarify: Blurb isn’t a publisher or a distributor. Our Customer Support team can help with that, and I understand that someone replied to your support request. ![]() This may be due to several reasons I can’t troubleshoot here without seeing some pictures of the problem. I'm sorry to hear that you're not happy with the quality of your books. ![]() Sometimes you lose and sometimes you learn, unfortunately. I don't want to spend another penny with them. I printed total of 4 different types of books and I'm done with them. If you're just trying to print a book for your family or friends through your iPhone photos then it's "alright". So I had to end up posting publicly on their Instagram post and 1 hour later they reply back to me. I direct messaged them on Instagram and never got a reply. I messaged them again and again and never got a reply. Most recently, I reached out to them 3 weeks ago and never got a reply and out of no where they close my request as solved. I've printed from other print houses and personal work for way better. Don't waste your money if you're planning on mass producing books because the quality does not cut it. I've printed various types of books from them and they range from pretty good to mediocre. I was just stunned by the vast difference between UPS and Blurb, and so grateful there are still businesses built on integrity.ĭo not use Blurb if you're expecting quality you'd expect from a major publisher or distributor. ![]() Thank you, Blurb for being ones that still offer real customer service. I can't wait for my kids to flip through this newest one. This is my third album I've done with them - one for my wedding, and both my boys first years. You really feel like you've created an heirloom. Exception quality, so wonderful packaged. YES, they're expensive but WOW when I received my book in the mail it was perfect. Wow! Additionally, after a horrible UPS experience, I expressed I was anxious about the fact they use UPS and was worried I'd be slapped with another hefty fee (which FYI, never pay - learn about "self clear" when it's coming to you internationally!) but no! Not with Blurb, and they assured me of this. Reached out to Blurb and then sent me prompt, friendly, personal, detailed instructions that answered my question to the letter. Recently made a first year photo album for my second son, and was all set to upload when I realized I didn't have something right about the format (wanted a lay flat option).
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